Common questions.
The things people ask us most, in one place. If yours is not here, we answer email within two business days.
For organizations.
Plans, billing and what running Athlete-X actually asks of a club.
What does a club of twelve pay?
The plan plus $6 for each person who coaches or scouts. Twelve staff on Performance is $131 a month, and whoever only manages the account takes no spot.
Can we try it first?
The first month is free. We take a card up front so nothing breaks the day it ends, and you can cancel before then at no charge.
Are we locked in for a season?
No. Billing is monthly, you can cancel any time, and you keep access until the end of the period you have paid for.
Is there a yearly price?
Not yet. Everything is billed monthly, which is also why nothing is locked in for a season.
Can we change plan or staff size later?
Any time, from the billing page. Adding or removing a person is prorated on your next invoice.
What happens if we cancel?
Billing stops, access runs to the end of the period you have paid for, and what you built stays saved. Athletes keep their own portfolios either way.
What do athletes have to do?
One check-in a week, about two minutes on their phone, and the Identity test once, about thirty minutes. That is the whole ask.
Can we pay for our athletes' memberships?
Yes. Turn it on from your billing page and every athlete on your teams is covered, at $6 each on your own subscription. They are never asked for a card.
For athletes and parents.
What it costs an athlete, what is free, and what a parent is asked to approve.
Do athletes pay as well?
Yes, but only when they are ready. Some organizations choose to cover it for their athletes, you can check with yours. Starter is free and never expires; Athlete is $6 a month.
What comes with the free Starter plan?
The Identity test and access to build your portfolio, free for as long as you want them. To share your portfolio, become visible on the scouting grid, join your team, and complete weekly check-ins, you need the Athlete plan.
My club says it covers my membership
Then there is nothing for you to do. You will see it while signing up, you are never asked for a card, and we tell you first if that ever changes.
How old do you have to be?
Thirteen. Under sixteen, we ask for a parent's email while you sign up so we can reach them.
I am a parent. What am I approving?
We send you a link that needs no account, showing what your child signed up for and what we collect. You can approve or decline, and change your answer later.
Who owns an athlete's data?
The athlete. Their portfolio is their work: if they leave your club it leaves with them, and deleting their account deletes their data.
Is it available in French?
Yes. The whole platform runs in English and French, and each person picks their own.
Account and access.
Signing in, getting back in, and what happens to your information.
Why am I asked for a code sent to my email?
Signing in from a device we have not seen before asks for a one-time code as well as your password. It is not a second password to remember, and it stops asking once the device is known.
I cannot get into my account
Use the forgot-password link on the sign-in screen and we email you a reset. If nothing arrives, or the address itself is out of reach, write to us and we will sort it out.
How do I delete my account?
From your account page, on your own, at any time. It erases your profile, check-ins, Identity results and recordings, and cancels any subscription. Support messages are anonymized rather than kept.
How do I get a copy of my data?
Ask us and we send it. Our privacy page lists everything we hold, why we hold it, and who it reaches.
Where do I download the app?
On the App Store and on Google Play. Coaches also have the full web app in any browser, with nothing to install.
Still stuck on something?
Talk to us